Refund Policy

Ask for a refund within 7 days of the charge and we will approve it. You do not need a reason, and we will not ask for one.

Unused credits are refunded in full. Credits already spent on exports are not refundable — the MP3s were written to your disk and cannot be recalled. The app warns you how many credits an export costs before it starts, precisely so this is never a surprise.

Refunds go back to the payment method you used, normally within 14 days of approval. We cannot send a refund to a different card or a different account.

Where consumer law in your country gives you a longer or unconditional right to withdraw, that right applies in full and overrides this page. We apply the highest standard available in each market:

• European Union, EEA, Switzerland, United Kingdom, Turkey and Israel — 14 days from the charge.
• South Korea, Brazil, China and Canada — 7 days from the charge.
• Singapore — 5 days from the charge.

Some jurisdictions end the withdrawal right once digital content has been used. We do not lean on that: if you ask inside the window and have unused credits, they come back.

Use the receipt link in your order confirmation email and choose “Request refund”. You can also write to support@dodopayments.com.

Writing to support@aiwima.com works too. We reply within one business day and pass the request on, which issues the money — that part is not ours to do.

Quote your order reference. It starts with ALC- and also appears on the receipt.

The refunded credits are removed from that Machine Code, and the app's counter reflects it on the next launch.

Files you already exported are on your disk and stay there. We never had them, so a refund does not touch them.

If the application fails at something it claims to do — it will not start, a model will not load, an export drops a part or produces a file longer than five minutes — write to support@aiwima.com first so we can fix it.

If we cannot fix it in a reasonable time, or the fix is not good enough, you may cancel the purchase for a full refund, including credits already spent on the exports that failed. Consumer law on faulty digital products sets the bar here, and this page does not lower it.

Running the application below the published system requirements is not a defect, and neither is an unusual file format it does not claim to support.

Instead of a time-limited trial, the expensive half is free: import, AI transcribe, AI translate, preview, adjust and re-edit as much as you like without spending anything.

A credit is consumed only when a finished MP3 is written to disk. You can therefore evaluate the entire pipeline on your own material before paying, and the smallest pack is $3.

If a charge looks wrong, contact us or the reseller before asking your bank to reverse it. We can usually resolve it faster, and a chargeback suspends the code while it is reviewed.

This does not limit your right to dispute a charge under card-scheme rules or consumer law.

Refund requests, replacement codes and invoices: support@aiwima.com.

The seller's legal name — an individual developer, not a company — is in the footer of every page and in the Terms of Service.